30 Day Risk Free Returns

Marketplace Orders

Please note that the return policy on this page is not the same as our marketplace policies. Please visit the marketplace website for the separate Return Policy information. You must follow the return policy instructions on those pages to be eligible for your refund. Please contact us through their website so all refund information is documented on their platforms.

Exooto Media Orders

We understand returns are never fun, but we offer a 30 day risk free return policy on all unopened/unused items. You have up to 30 days to submit all return requests from the day the item was delivered. If the item is opened but unused you may still be eligible for a refund (with restocking fees). Please fill out the contact form below providing your order ID and the condition of the item.

Please note: you must submit a return request and get a return authorization from our company in order to be eligible for a refund. Otherwise your return will not be refunded. Please do not send your item back without a return approval, we utilize multiple warehouses and they don’t all process returns. Please contact us to avoid any refund issues and delays.

Because we sell video games which contain discs. All opened and used items are not eligible for returns. All returns must be new and unopened. However, exceptions are made for defective/damaged items. Once the return is requested, you then have an additional 14 days to send the return back to us. We will provide a pre-paid shipping label for the item to be returned back to us. If the item is not returned within that 14 day period. We reserve the right to refuse delivery of the item.

Canada wide shipping

Shipping Cost
We offer free standard shipping on orders over $80

Please allow 1-2 business days from the date of order for your product to ship.

All orders are shipped by courier. We do not offer lettermail shipping so no long wait times for orders and we only ship from within Canada. No international drop shipping.

**In the event that the product is unavailable, you will be refunded within 48 business hours.

Payment Information

Currently we only accept credit card payments via a secure payment gateway or e-transfers.

We never see your credit card details it is all processed by either Stripe or Paypal depending on your selected payment.

Contact Form

If you cannot find an answer on our website please feel free to use this contact form. We will get back to you within 1-2 business days .
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